FAQS
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WHEN WILL I RECEIVE MY ORDER?
From the date of order you will receive your print between 1 week - 10 days.
DO YOU ACCEPT REFUNDS?
We don't accept refunds, each print is specifically made for each client.
WHAT IF YOUR ITEM GETS DAMAGED?
If for any reason the item is damaged or lost, we will ensure a new print is sent to you immediately. Please email: studio@lilliebernie.com
DO YOU SHIP INTERNATIONALLY?
Yes! If your country isn't listed on checkout please contactstudio@lilliebernie.comand we can organise the shipment.
DO YOU HAVE AN EXPRESS DELIVERY?
If you need a print urgently we offer fast track delivery, at a cost of £20. 1-2 days depending on location. Please emailstudio@lilliebernie.com to arrange.
CAN YOU CHOOSE WHERE THE GLITTER GOES?
The design of the print is at the discretion of the artist unless specified prior to printing.
DO ALL PRINTS COME WITH GLITTER AND ACRYLIC PAINT?
Yes, unless requested otherwise prior to creating the print.
